Ｑ1:Why should a member?

 

Only registered users can make purchases at HYT and enjoy various preferential prices and bonus points; at the same time, they can get our promotional gifts or cash coupons.。

 

Ｑ2：How to order items at HYT?

 

You can first browse our website homepage to search for the desired product model, see the product you are satisfied with, you can directly add it to the shopping cart, and then place an order to pay.

 

Ｑ3:Forgot my password how do？

 

When you forget your password, please log in to the registration page, click "Forgot Password", the system will automatically tell you your password by email, and you can log in to the "Member Center" to change your password to ensure your interests.

 

Ｑ4:How HYT orders and shipments are tracked?

After the customer submits the order online, HYT will promptly notify the customer of the status of the order through SMS. The next day after the order is placed, customers can check the real-time shipping status of the order in "My Orders". Customers can also inquire the tracking number of domestic express in "My Order" to grasp the status of the order in real time. If you have any questions about the order delivery date, you can contact the mall customer service hotline or make inquiries through online customer service.

 

Ｑ5:Does HYT accept phone inquiries?

Sure. Customers can call the customer service hotline if they have any needs, and we will make manual inquiries for you. However, since online orders involve personal information, we recommend that customers place specific orders and complete them online.。

 

Ｑ6:If there is a quality problem with the goods, how to return the goods?？

HYT only provides original and genuine products from transparent channels, with 100% quality assurance. When customers have questions about the quality of the products they receive, please call the customer service hotline as soon as possible, we will promptly communicate with the supplier, and arrange returns and exchanges according to the supplier's quality problem handling process. For complaints and return applications related to product quality issues, please submit them within 15 days of receipt of the goods.

 

Ｑ7:What is the specific process of order delivery?？
After receiving your payment, we will arrange the order for you; after the order is successful, your order status will be modified to "waiting to ship". HYT will arrange delivery for you as soon as possible, and your order status will be changed to "waiting for delivery". In order to ensure that the products are delivered to you in a timely and accurate manner, please fill in the detailed consignee information and contact information when ordering.